Autonized

Data Handling Policy

Last updated: September 2026

1. What data we handle

When you use our website chat, WhatsApp agent, voice agent or audit form, we handle the details you give us: your name, business name, email address, phone or WhatsApp number, website URL, and the content of your messages.

2. How we use it

To reply to your enquiries and book your free audit
To set up, train and improve the AI agents we build for you
To send service updates and follow-ups you have asked for

3. Where it is stored and processed

Lead and enquiry details are stored in Google Sheets and processed by our automation software running on our own secured server. Conversations with our AI agents are processed by third-party AI model providers so the agent can generate replies. WhatsApp and voice conversations also pass through the WhatsApp (Meta) and calling platforms we use to deliver those channels.

4. Who can access it

Only Autonized staff who need the data to deliver the service. We do not sell your data. We share it only with the service providers named above, and only as far as needed to run the service.

5. Security

Our website and automation tools are served over encrypted (HTTPS) connections, and access to our systems is restricted to authorised people.

6. Retention and deletion

We keep your data only as long as needed to provide the service or meet legal obligations. You can ask us to access, correct or delete your data at any time by emailing hello@autonized.online.